ING No More!
Saturday morning I woke up to an email that has caused me some serious frustration. Check it out:
Dear TMac,At first glance I thought it was some kind of scam email. I followed up with the ING customer service, and they noted that they had performed a periodic review of my account and that my credit score had dipped below a threshold they had deemed "suitable". Now I have 30 days to reshuffle my financial life. F (expletive deleted).
Customer Number: xxxxxxxxxx
Due to one or more transaction return(s) on your ING DIRECT account(s), we have decided to close your account(s) in 30 days from the date of this letter. Please be sure to make other arrangements prior to this date if you are using your account(s) for direct deposit or if you have electronic payments scheduled.
At ING DIRECT, we strive to deliver services that are straightforward and efficient so we can provide the best possible deal for our Customers. After reviewing your account(s), we determined that we are unable to support your needs with the services we offer and have decided to end our relationship with you.
Any account balance and interest earned on your ING DIRECT account will be transferred to your external, linked checking account.
Thank you.
This whole situation bothers me for a couple reasons other than the obvious inconvenience of having to reshuffle banking relationships. Firstly, ING prides itself on being the bank that won't run a credit report on you that will "ding" your credit. Unfortunately that is exactly what they did in order to complete the "periodic review". Secondly it seems that ING is being duplicitous in what they were telling me. In the email, they cited a transaction return (only one, to Domino's Pizza, in the past few months). However when inquiring of the customer service rep they admitted something completely different.
I know ING can't be all things to all people and I think that they have a great service, but these events coupled with their refusal to stay competitive with their rates among the online banks makes me think twice about recommending them to anyone.
What is my way forward with this headache? Haven't figured that out yet, I will let you know when I figure it out.
Have you had any similar experiences with ING?
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1 comments:
TMac dude, the same thing happened to a few of us some time ago. All you have to do is call customer service and they will reactivate your account. This is some kind of error that is targeting both people with bad credit and the ones with good credit. just call them up and tell them to double check their stuff.
When I called they found the error and my account was not closed. It will be ok, but you just have to speak to someone right away.
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